返金ポリシー

RETURNS & REFUNDS

We want you to live with your BISUMI piece, not settle for it. If something isn't right, tell us and we will make it right.

RETURN WINDOW
You may request a return within 30 days of delivery.

CONDITION
Items must be unused and in their original packaging. We cannot accept returns on items that have been used, washed, altered, or damaged after delivery, or on custom or personalized pieces.

HOW TO START A RETURN
Email support@bi-sumi.com with your order number and a photo of the item.
We reply within 2 business days with instructions.

For orders under $100, we do not ask you to send anything back. Return shipping often costs more than the piece itself, so we simply refund you.

For orders of $100 or more, we will email you return instructions.

REFUNDS
Once your return is approved, we issue the refund to your original payment method within 5 business days. Your bank may take a few additional days to post it.

DAMAGED OR INCORRECT ITEMS
If your piece arrives damaged, or is not what you ordered, email support@bi-sumi.com within 30 days of delivery with a photo. We will send a replacement or issue a full refund, including any shipping you paid. You will not be asked to pay return shipping.

RETURN SHIPPING COSTS
Where we do ask for an item to be returned, you pay the return shipping unless the item arrived damaged, defective, or incorrect.

EXCLUSIONS
We cannot accept returns on custom or personalized items, or on items marked "final sale" on the product page.

CANCELLING AN ORDER
You can cancel any order that has not yet shipped for a full refund. Email support@bi-sumi.com as soon as possible.